Tabling of the Public Service Commissions Annual Report for 2021/22 Financial Year Eastern Cape Province

19 October 2022

The Public Service Commission (PSC) in the Eastern Cape tabled the PSCs Annual Report for the 2021/22 financial year at the Eastern Cape Provincial Legislature on Wednesday, 19 October 2022. It is for the third time that the PSC in the Province formally table the Annual Report in line with the prevailing legislation.

Section 196 (4) (e) of the Constitution provides for accountability of the Commission in respect of its activities and the performance of its functions, including findings it may make and directions and advice it may give and to provide an evaluation of the extent on which the values and principles set out in section 195 of the Constitution are complied with. Section 196 (6) (b) provides that the reporting of these activities in a province shall be tabled at the legislature of that particular province.

After the tabling, the Speaker will refer the PSCs Annual Report to the Portfolio Committee on Office of the Premier for processing. Given the fact that the Annual Report covers the work of the entire Public Service Commission, members of the Portfolio Committee will focus on province-specific matters that requires further handling.

SUMMARY OF PERFORMANCE FOR 2021/22 National Overview

The PSC achieved a clean audit opinion for the 2021/22 financial, three years in a row. This means that the PSCs financial statements were free from material mis-statements and there were no material findings on reporting on performance objectives or non-compliance with legislation Furthermore, the PSC achieved 95.6% of the planned targets (22 of 23) during the reporting period.


Programme 2: Leadership Management Practices

The PSC is mandated to promote sound labour relations as well as to resolve grievances o of public servants employed in the Public Service. The PSC witnessed a decline in the number of grievances lodged by public servants with provincial departments, as well as the PSC during the period under review. The decrease in the number of grievances can be attributed to reduced contact between employees and supervisors due to hybrid working arrangements brought about by the COVID-19 pandemic.

In addition, the PSC dealt with 13 grievances that were properly referred (lodged within the prescribed period of 90 days). These grievances comprised of areas that deal with Human Resource practices such as salary problems, approval of leave, secondments, unfair treatment, as well as approval of Remunerative Work Outside of Public Service (RWOPS). The PSC also assisted in resolving 4 grievances that were not properly referred including those that were referred after the prescribed period relating to unfair labour practices, non-appointment, salary problems, and Occupation-specific dispensation (OSD).

Programme 3: Monitoring and Evaluation

The PSCs Citizens Forum is a distinctly South African method of engaging citizens and focuses on improving service delivery as well as addressing challenges that are facing the communities. It has proven to be the best method of engaging with the communities and gives the government a better understanding of what is happening on the ground. To this end, the PSC in partnership with the Departments of Employment and Labour, Home Affairs and the Independent Electoral Commission of South Africa held Citizens Forum at at Link Location in Mthatha. More than 1000 people were able to receive government and non-governmental services on the day. Furthermore, the PSC conducted service delivery inspections at different service delivery sites at the Department of Home Affairs. The inspections were conducted at King Williams Town, Zwelitsha and Keiskammahoek service sites. The objectives of the inspections were to amongst others, determine the extent to which the Department of Home Affairs services were accessible to citizens; modernization of the Departments facilities including the impact of service delivery.

Programme 4: Integrity and Anti-Corruption

In terms of Public Administration Investigations, the PSC conducted full-scale investigations at the Eastern Cape Department of Education on receipt of a complaint into allegations of irregular salary adjustment. Notably, the Eastern Cape Department of Education implemented the directions issued by the PSC. Furthermore, there was a substantiate reduction (lockdown) of complaints during the 2021/22 financial year. The PSC handled 5 complaints during the period under review. The nature of these complaints lodged with the PSC by provincial Departments were HR-related. All complaints emanated from the Department of Health and this was an increased number when compared with 2019/20 and 2020/21 financial year.

With regards to the National Anti-Corruption Hotline (NACH), at the close of the financial year, there were thirty-one (31) cases that were referred to Departments which were not concluded by those Departments. The affected departments were the Department of Education with 13 cases, Public Works and Infrastructure 1 case, Health 11 cases, Human Settlements 3 cases, Rural Development and Agrarian Reform 2 cases, Transport 1 case. The Department of Co-operative Governance and Traditional Affairs achieved a 100% in concluding all of its cases.

During the reporting period, the PSC produced an overview report on the Financial Disclosure Framework which aims to manage conflict of interest by the members of the Senor Management Service. The Eastern Cape submission rate stood at 85% due to failure by two (2) departments, namely, Education and Health which did not comply. These departments submitted their Financial Disclosure Forms (FDFs) after the due date of 31 May 2021. As a result, this was in contravention of with the Public Service Regulations (PSR), 2016, Regulation 18 (5). Furthermore, the PSC has noted a consistent performance in three Departments, namely, Co-operative Governance and Traditional Affairs, Office of the Premier, and Public Works and Infrastructure regarding the 100% compliance rate by the due dates over the past five years. The PSC has also observed significant improvement with other three Departments over the past two years with a 100% achievement by the due date. These departments are Community Safety; Sport, Recreation, Arts and Culture; as well as Transport.

The PSC has assisted in the investigation of thirteen (13) cases of pension pay-outs of former government employees. Through the intervention of the PSC, ten (10) cases were resolved and beneficiaries were paid. The Department of Health remains the biggest culprit as it often fails to exit employees properly and often do not complete exit documents for dismissed employees.

The PSC will continue to promote the Constitutional Values and Principles with the aim to change the mindset of public servants towards a responsive and values-driven Public Service. To this end, the PSC will continue to engage with all departments to ensure effectiveness and efficiency of service delivery and a high standard of professional ethics.


Enquiries: Mr Loyiso Mgengo Tel: (043) 643 4704, Cell: 072 725 5348, Email: Humphrey Ramafoko Tel: (012) 352 1070, Cell: 082 782 1730, Email:

National Anti-Corruption Hotline: 0800 701 701



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